Returns & Exchanges

Returns 

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.  

Return Guidelines

Merchandise must be returned within 30 days of the date that it was received

Merchandise returned must be in new/unused condition 

We are unable to accept returns on washed, worn, and/or abused items

We are unable to accept returns on CDs, DVDs, vinyl records and/or clearance/sale items at this time

We are unable to accept returns on “intimates” such as boy shorts, due to the nature of the product.

Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility

Orders placed with PayPal will have separate credits from orders using credit cards

Returns, Refunds and Exchanges

Please contact our Customer Serivce team for more info: steelpanthermusic@gmail.com

 

 

Exchange Policy

Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item.

 

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported to Steel Panther within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization.  A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Steel Panther's Warehouse.

Pre-Sales

For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full.  If you choose to cancel your order before it ships, your account will be credited in full.  Please contact customer service if the credit has not been received.  If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.

Return Policy for Items Purchased at a Concert/Event

At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event.  Concert/event merchandise purchases are final; however, we care about your satisfaction.  You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.